Privacy Policy & Cookies

Privacy Policy & Cookies

Last updated: May 2026

At Homopia, we are committed to protecting your privacy and handling your personal data responsibly. This policy explains what data we collect, how we use it, and your rights under UK data protection law.

1. Who We Are

Homopia is the data controller responsible for your personal data. If you have any questions about this policy or how we handle your data, please contact us at support@homopia.com.

2. What Data We Collect

We may collect and process the following personal data when you use our website or place an order:

  • Identity data: name, username
  • Contact data: email address, delivery address
  • Transaction data: details of purchases and payments made
  • Technical data: IP address, browser type, device information, pages visited
  • Marketing data: your preferences for receiving marketing communications from us

3. How We Collect Your Data

We collect data through:

  • Information you provide when placing an order or contacting us
  • Automated technologies such as cookies and analytics tools when you browse our website
  • Third-party services such as Shopify (our e-commerce platform) and payment providers

4. How We Use Your Data

We use your personal data for the following purposes:

  • To process and fulfil your orders
  • To communicate with you about your order status and delivery
  • To respond to your enquiries and provide customer support
  • To improve our website and customer experience
  • To send you marketing communications (only with your consent)
  • To comply with our legal obligations

5. Legal Basis for Processing

We process your data on the following legal bases under UK GDPR:

  • Contract: to fulfil your order
  • Legitimate interests: to improve our services and prevent fraud
  • Legal obligation: to comply with applicable laws
  • Consent: for marketing communications and non-essential cookies

6. Sharing Your Data

We do not sell your personal data. We may share your data with trusted third parties only where necessary, including:

  • Shopify — our e-commerce platform (data processed in accordance with Shopify's privacy policy)
  • Payment providers — to process your payment securely
  • Delivery carriers — to fulfil and track your order
  • Customer support tools — such as Shopify Inbox for live chat

All third parties are required to handle your data securely and in accordance with applicable data protection laws.

7. Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes outlined in this policy, or as required by law. Order data is typically retained for up to 7 years for legal and accounting purposes.

8. Your Rights

Under UK GDPR, you have the following rights regarding your personal data:

  • Right to access — request a copy of the data we hold about you
  • Right to rectification — request correction of inaccurate data
  • Right to erasure — request deletion of your data (subject to legal obligations)
  • Right to restrict processing — request that we limit how we use your data
  • Right to data portability — request your data in a portable format
  • Right to object — object to processing based on legitimate interests or for marketing
  • Right to withdraw consent — withdraw consent for marketing at any time

To exercise any of these rights, please contact us at support@homopia.com. We will respond within 30 days.

You also have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk.

9. Cookie Policy

What Are Cookies?

Cookies are small text files stored on your device when you visit a website. They help us provide a better experience by remembering your preferences and understanding how you use our site.

Types of Cookies We Use

  • Essential cookies: Necessary for the website to function (e.g. shopping cart, login session). These cannot be disabled.
  • Analytics cookies: Help us understand how visitors interact with our website (e.g. pages visited, time spent). We use this data to improve our store.
  • Marketing cookies: Used to show you relevant advertisements and track the effectiveness of our campaigns.
  • Preference cookies: Remember your settings and preferences for a better experience.

Managing Cookies

You can control and manage cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of our website. For more information on managing cookies, visit aboutcookies.org.

10. Security

We take the security of your personal data seriously. Our website uses SSL encryption and we work with trusted platforms (Shopify) that maintain industry-standard security measures to protect your data.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated date. We encourage you to review this policy periodically.

12. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us at support@homopia.com or via our live chat.